Service Backstop

Answers in the Field. Notes That Hold Up.

If you run a pest control company, this is daily life.A customer pushes back. Says it didn’t work. Threatens to cancel.You pull up the job.Chemicals are logged. The dropdowns are filled.But the part that actually protects you — the story of what happened at the property — is thin or missing.So now you’re texting the tech. After the fact. Trying to reconstruct reality.Meanwhile, your operations team is answering the same field questions all day.Over text. Over calls. In between everything else.That’s the problem I help fix.

The real issue isn’t paperwork

Pest control is regulated. The required fields in your FSM system get filled out.The process breakdown happens in the one part that actually protects you: the story.What the tech saw, what they treated, what they avoided, what conditions were there, what was said to the customer.When those "open notes" fields get rushed or filled with generic fluff, techs either guess in the moment, promise the wrong thing, or punt it to the office.Then you lose leverage when customers push back, free re-service visits stack up, cancellations rise, and your team spends half its life chasing techs for “what actually happened.”

What we put in place

The closeout gets handled while it’s still fresh

Right after each stop, the tech does a quick, 60–90 second talk-through.No typing. No staring at a blank notes box. No end-of-day memory game.They just talk it through verbally and explain what they did. What they found. What they didn’t treat. Plus any conditions that matter.The system turns that into:✓ Clean internal notes your office can trust✓ A customer-ready summary that actually explains the service✓ Documented conditions and pre-existing issues✓ The right photo prompts when proof matters

The office stops being the field help desk

When a tech hits a gray area, they don’t guess and they don’t text your team.They ask the system and get an answer based on your rules:◆ “Customer says it didn’t work. What do I tell them?”◆ “Customer shows me ant activity we didn’t treat for. Do I handle it now or schedule a callback?”◆ “Customer wants the detached garage treated but it wasn’t on the original service. Do I do it?”Now the answers are consistent, the tech doesn’t overpromise, and your office gets its day back.

This works best when:

✓ You care about retention, not just getting the route done.✓ You track cancellations and know documentation plays a role.✓ You’re tired of hearing “the notes won’t hold up.”✓ Your supervisors repeat the same answers all week.✓ You don’t want to switch field service software or retrain everyone on a new system.✓ If you’ve ever said, “We’re chasing techs after jobs to find out what happened,” you’re in the right place.

Your field service platform stays your system of record.Nothing gets replaced.This sits alongside what you already use and makes it easier for techs to produce a record you can actually defend.In the early phase, it’s simple. Talk through the closeout. Get clean output. Paste it into the job notes.One action. Done.If it ever makes sense to automate more, that comes later. Only after usage and trust are there.

Want to explore this?

I have room to work with 3 pest control companies right now to install this properly.If you want to see what clean, defensible closeouts actually look like before committing to anything, that’s an easy place to start.Just reach out through the form below and say you want to see a before‑and‑after example.No pitch deck. No buzzwords.Just the work.

About me

My name is Ed Gandia. I don’t come from pest control. I won’t pretend I do.What I do bring is 32 years of solving messy, operational business problems where things break under real-world pressure.Very recently I worked directly with a pest control company in Atlanta to fix it.Same tech questions. Same weak closeouts. Same office interruptions. Same customer pushback when notes didn’t hold up.That work shaped this system.I've created a real fix built around how pest control actually operates: regulated work, recurring service, customers who aren’t home, and techs making judgment calls in the field.I help you create a simple system that helps techs make the right call in the moment, produces documentation you can defend later, and gives your office room to breathe.When customers push back, you’re not scrambling.When techs finish a job, you’re not chasing them.That’s the work I’ve been doing for three decades.